I can’t turn my bidet on because the knob has cracked. If you are unable to remove your toilet seat bolts, then unfortunately, you will not be able to install the bidet as bolt removal is required for installation. NEO 185 Blue 1/2” x 1/2”x 8 mm Metal T-Adapters are available here. Hot Water Cap with Rubber Gasket Yes. Which Luxe Bidets are ASME or CUPC certified? To turn the water supply valve back on, turn the handle at the valve counter-clockwise. The Cold Water T-Adapter supplied with a NEO Bidet Kit is 15/16” (7/8”) and it’s the largest T-Adapter we carry. My bidet labels/stickers are peeling up. When contacting us, please ensure you have checked your set-up for the correct sized *T-Adapter, so that you will receive the correct parts.See below for instructions in determining the correctly sized fittings. Our bidets are compatible with both elongated and round toilet shapes. The alternative larger size for the Hot Water T-Adapter is the 1/2” x 1/2” x 8 mm T-Adapter. What can I do? Can I install a bidet? Screw the ¼” nut of the Plastic Hose onto the bidet inlet Reattach the water line to the top of the Metal T-Adapter Can Luxe Bidets be installed on a raised toilet seat? Please contact us for more details on the ASME standards. Please follow the steps to solve this issue: While there is not necessarily a way for you to fine tune the spray position, you can try to push the unit back towards the toilet tank.If the spray is in the general correct area, we recommend that the user move into the proper area for the spray to cleanse. The Cold Water T-Adapter is too small.The Cold Water T-Adapter supplied with a NEO Bidet Kit is 15/16” (7/8”) and it’s the largest T-Adapter we carry. Sometimes during installation, your toilet bowl’s fill tube may have been displaced. The feminine nozzle is angled a little lower and has a softer spray. Screw the Plastic Hose on to the bidet inlet Here is the list of parts included with the Luxelet E890. To see if you can use this method, please check if you have an accessible cold water supply valve (usually the toilet’s or sink’s) and check the distance is between your toilet and your chosen water supply valve to determine the length of the hose you will need. The Luxe Bidet Luxelet 850/890 Electric Bidets include all parts necessary for standard installation. Turn the water supply valve back on The cap can be screwed onto the hot water inlet, as shown here. NEO 120 Water Pressure Knobs are available here 22” inch Cold Water Bidet Hoses are available here. If this doesn’t help, it is possible the inlet threads are damaged. We include all the necessary parts needed for installation. Sometimes during installation, your toilet bowl’s fill tube may have been displaced. Yes. Below are the different features of each category:Mechanical Attachment Bidets You can also check if your toilet seat is pressing down on the nozzle assembly. For more information about how the self-cleaning works, please see the FAQ question, “What does ‘self-cleaning’ mean and how does the self-cleaning nozzle on some bidets work?” I have a tankless toilet. 15/16” x 15/16” x 1/2” Cold Water T-Adapter, 2 Circular Adjustment Plates with Rubber Gaskets, 7/8” x 7/8” x 1/2” Metal T-Adapter with Shut-Off Valve. We spent 29 hours to find a best option for you and it’s a Luxe Bidet Neo 110, which comes with all amazing features you ever want.It is the Best Bidet Toilet Seats available in the market today. This part can be found on our website: If you urgently need a NEO Hot Water Cap, please contact us here. The Neo 250 and Neo 320 are hot and cold water mechanical attachment bidets that require no electricity (the hot water is sourced directly from the hot water sink supply usually located next to the toilet). Please see the FAQ question. Hot water bidets (such as Neo 250, and 320) will come with a 7/8″ x 7/8″ x 1/2″ cold water t-adapter, 1/2″ x 1/4″ cold water bidet hose, 3/8″ x 3/8″ x 8mm hot water t-adapter (fits most standard hot water sink connections), and 8 mm hot water PU hose with 1/4″ metal nut (which connects from the 8mm connection of the hot water t-adapter to the 1/4″ hot water bidet inlet on the back of the unit. Please see the FAQ question, “My Guard Gate has broken or fallen off the bidet. The wash nozzle is the standard nozzle on all our bidets. Here is the list of parts included with the Luxelet E850. 15/16” x 15/16” x 1/2” Plastic T-Adapters are available here. Attach the 3/8” or 1/2” Metal T-Adapter to the water supply valve Water pressure is too high, even at the lowest setting. Once you bidet, you never go back. See “E” in the chart below. The nozzles may not be retracting or extending properly due to hard water build up around the nozzles. We recommend that you have at least 5 empty inches between the back of the toilet bowl and the wall. We do not share your personal details with anyone. The hot water t-adapter included with our bidets is 3/8″ at the top and bottom.If this is too small, we carry a larger 1/2″ t-adapter, which can be purchased from our accessories page. What's the difference between the Neo 180 and 185? When the bidet turns on and warm water is selected, the bidet draws water from both sources to mix inside of the unit to create warm water. 1/2” x 1/2” x 8 mm Hot Water Metal T-Adapters are available. 3/8” x 3/8” x 8mm Metal T-Adapter available here The smooth, high quality plastic is easy to clean and looks great on any toilet. What can I do? If it can, then you can replace the pioe with a cold water supply hose provided here. NEO 250 Mode Setting Knobs are available here For gaps over 1″, please see the FAQ question “My seat is not sitting flush after installing the bidet. The Neo 320 is our top of the line hot and cold water bidet with dual nozzles (normal wash nozzle and a women’s wash nozzle) and comes with a self-cleaning function for the nozzles. The nozzles are operated separately; you cannot spray from both at once.To see which models have dual nozzles, please click here to see the model comparison chart. If you urgently need a 15/16” Metal T-Adapter, please contact us here. If the Hot Water Hose is leaking where it attaches to the bidet, please make sure the nut is screwing on straight into the inlet. If the valve is bigger, it is a 15/16” 15/16” x 15/16” x 1/2” Metal T-Adapters are available. This is available for purchase on the Accessories page. It is possible you have a twist-hinge toilet seat, which our bidets can be installed with. This uncommon problem occurs when the dimensions of the toilet bowl and/or the shape of the toilet seat interfere with installing your bidet. The water does not sit in the reservoir. If you urgently need a NEO Nozzle Cap, please contact us here. **Please ensure that the 10 ft Plastic Hose is long enough to reach the bidet attachment site from the water supply valve. The wash nozzle is the standard nozzle on all our bidets. 16 ft Plastic Hose available here. The full list is below: If you urgently need a knob, please contact us here. 32 ft Plastic Hose available here. Attach the 3/8” or 1/2” Metal T-Adapter to the water supply valve 6 ft Metal Hot Water Hoses are available here. NEO 185 Water Pressure Knobs are available here However, our Neo Toilet Seat bidets have a fixed spray angle and therefore may function differently when installed with a raised toilet seat. My toilet doesn’t have a tank. What can I do? Toilet seats that are slightly curved to rest over the bowl instead of flat on top of it may cause this problem. We include all the necessary parts needed for installation. How do I get Luxe Bumpers to fix the toilet seat gap? This part can be found on our website: The Hot Water Hose supplied with a NEO Bidet Kit is 10 ft long, but we carry longer versions in 16 ft and 32 ft. Our Neo Series bidets are ASME certified. (2) The Guard Gate can be reattached if the attachment sites on the bidet are fully intact (as seen in the second image). If the Guard Gate is broken in any way, it will need to be replaced before attempting to reattach it to the bidet. You can follow the instructions below to install your bidet with a twist-hinge toilet seat. Replacement knobs are available for on our website here. I lost or broke a part on my bidet and I cannot find it on your Accessories page. It also includes a detailed owner’s manual with installation instructions. If you urgently need either of these Hot Water T-Adapters, please contact us here. Measure the length needed from the bidet to the Metal T-Adapter and trim the hose to the desired length for set up Screw the ¼” nut of the Plastic Hose onto the bidet inlet Reattach the water line to the top of the Metal T-Adapter Once the bolts are secured to the bidet and toilet bowl, simply snap the seat on top of the bolts by rotating the hinge caps clockwise to lock the seat in place. The only difference between these 2 models is that the Neo 90 is nickel-plated and the Neo 95 is chrome-plated. If you urgently need a 15/16” Metal T-Adapter, please contact us here. If you are missing any of the provided parts below from your kit, please contact us here directly for a replacement. The teflon tape is used to thread accessories, helping to prevent leaks. How long is the refund process? If you notice that your bidet nozzle(s) are spraying water off-center, it is likely that the nozzle holes are not facing forward properly. If it is the same size, it is a 1/2” NEO 180 Water Pressure Levers are available here .tatsu-gmh5nzmpn5ctzkx7 .accordion-content.ui-accordion-content{border-color: #000; }.tatsu-gmh5nzmpn5ctzkx7 .accordion-head.ui-accordion-header{border-color: #000; }.tatsu-gmh5nzmpn5ctzkx7.tatsu-module{margin: 0 0 60px 0;} OPTIONAL STEP (Shortens hose length). I am missing the wrench from the package. For more information about how the self-cleaning works, please see the FAQ question, “What does ‘self-cleaning’ mean and how does the self-cleaning nozzle on some bidets work?”, The NEO 110 is a basic model with one nozzle and one dial, while the NEO 120 has an additional self-cleaning nozzle feature that rinses the nozzles in water after use. If you urgently need a NEO Hot Water Cap, please contact us here. This part can be found on our website: If you can find the nozzle cap, you can screw it back onto the nozzle and this should fix the problem. If the hard / rigid pipe cannot be removed, an alternative installation to the sink’s water supply valve might work better for you.You will need two alternative accessories for this installation. This small valve is known as the Back-flow Prevention Valve. The Cold Water T-Adapter is too big.If the 15/16” Cold Water T-Adapter is too big, we do offer smaller sizes. You can also wrap Teflon Tape around the thread of the bidet inlet before attaching the hose. I have a plastic fill valve. Steps outlined below: Here’s more about the Luxe bidet neo 120 so … If you urgently need these parts, please contact us here. How should I use the teflon tape? Please click here to contact us for replacement nozzle cap(s). The Shut-off lever will allow you to directly control the amount of water flow or pressure that goes into the bidet, effectively reducing the water pressure. Our Customer Care team will get back to you within 24-48 hrs. This part can be found on our website: Luxe Bumpers are available here.If you urgently need Luxe Bumpers, please contact us here. Second, try cleaning the nozzles by pulling it down and moving it up and down a few times with paper towels soaked in vinegar. I don’t have enough room to install the t-adapter. These parts can be found on our website: For gaps less than 1”, we recommend installing a set of Luxe Bumpers.The Luxe Bumpers will close the gap between the toilet seat and the bowl, providing a sturdy support for your set-up. The guard gate door does not stay closed or is always slightly open after use. To use our hot water bidets with cold water only, use the provided hot water inlet cap and washer. Luxe Shut-off T-Adapters are available here. The LuxeletE890 comes with the smart bidet toilet with remote control (including batteries), t-valve, hose, screw components, and catch plate to complete installation onto a standard elongated toilet. Our bidets can be installed with these toilet seats. It does not matter which brand you choose to purchase, because the installations are all similar and take the same amount of time to complete. to contact us for replacement nozzle cap(s). The original Cold Water T-Adapter included with your kit is 15/16” x 15/16” x 1/2” This is the same size as 7/8” x 7/8” x 1/2”. Our Customer Care team will get back to you within 24-48 hours. If you have a Neo series bidet, you can install the Luxe Metal T-adapter with Shut-off Valve in place of the plastic t-adapter. You will receive a link to create a new password via email. 7/8” x 7/8” x 1/2” Metal T-Adapter with Shut-Off Valve To start the return process, please fill out this form here. No additional parts are required. **Please ensure that the 10 ft Plastic Hose is long enough to reach the bidet attachment site from the water supply valve. You can view a video about the alternative installation here. One nub is different from the other as the ‘hooked’ nub securely connects to the bidet, while the other nub provides easy-access for cleaning. NO. NEO 110 Water Pressure Knobs are available here Please note these Hot Water Metal Braided Hoses have different connection sizes than the provided Plastic Hose and will require a different accompanying T-Adapter to install. 3. NEO 185 Mode Setting Knobs are available here Features. Unscrew the wing nut from the Metal T-Adapter and put the plastic hose through the nut If you urgently need these parts, please contact us here. Where can I purchase this piece? This part can be found on our website: If the leak persists, the hose and/or T-Adapter may need to be replaced.If you urgently need these parts, please contact us here. The teflon tape is used to thread accessories, helping to prevent leaks. The attachment is a mechanical one so it uses water pressure to spray the water. If it is, try changing the position of the bidet and install rubber bumpers to elevate your toilet seat off of the bidet. The Neo 90 and Neo 95 are handheld bidets that require no electricity and come with cold water only. The nozzle guard gate is an added hygienic feature that shields the nozzle(s) from any debris or splashback. Sometimes air gets trapped in your pipes after installing the bidet. Note: The toilet tank connection is generally known as 7/8″ ballcock thread fitting in the USA. If your toilet has a toilet tank connection, but the water line is hard / rigid instead of flexible, please check if you can remove the water line from both ends.If you can, then you can replace the rigid pipe with a flexible water supply hose and proceed to install your bidet with the provided parts. NEO 250 Mode Setting Knobs are available here Fixed Card NEO 120 Mode Setting Knobs are available here The wash nozzle is the standard nozzle on all our bidets. If you urgently need a Back-flow Prevention Valve, please contact us here. Bidets with dual nozzles will have an upper knob that will turn on the bidet and control the water pressure, and a lower knob that can twist left and right to switch between your bidet’s nozzles and its self-cleaning mode. Metal Braided Bidet Hose This part can be found on our website: If you urgently need a Guard Gate, please contact us here.If the Guard Gate Attachment Site on the bidet body has broken, please contact us here for warranty assistance. 15/16” x 15/16” x 1/2” Plastic T-Adapters are available here. The bidet extends 4 to 5 inches, when measured from the back of the toilet bowl. against the plumbing valve you would like to install the T-Adapter to. You can view a video about the alternative installation here. If your item is new and unopened, you can return your order for a full refund within 30 days. We accept new and unopened returns for a full refund within 30 days from the date of purchase. 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